Embedded Files
Resources here help teams plan and run events and visitor-facing activities with attention to waste reduction, thoughtful use of materials, and positive guest experience. These links focus on practical checklists, standards, and examples you can use during planning and execution.
Provides guidance for planning meetings and events with consideration for waste reduction, food choices, materials, and energy use, while maintaining a positive attendee experience.
By Harvard University Office for Sustainability
A guide for planning and hosting events that reduce waste, use resources efficiently, and consider environmental impact throughout the event lifecycle.
By University of Rochester Sustainability
Provides guidance on creating welcoming, accessible experiences for visitors of different abilities, backgrounds, and needs.
By ADA National Network
Shares tips for designing events and visitor experiences that reduce environmental impact while maintaining a positive, welcoming guest experience.
By Destination NSW
List of articles that break down the fundamentals of customer experience, including service touchpoints, expectations, and communication.
By Harvard Business Review
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